Future of Digitalisation

Brief

The municipality of Linköping is responsible for many functions within the community including schools and childcare, elderly care, water and sanitation and city development.

The population is constantly increasing, making it one of Sweden’s fastest-growing cities – now with more than 165 000 inhabitants. We are currently Sweden’s fifth largest city and a part of the expansive East Sweden Business Region.

Linköping is also the number one high-tech city in Sweden. We are leaders in a number of areas: such as aeronautical technology, vehicle safety, Internet of Things (IoT), information and communication technology, and technology for a sustainable environment. Around the core of technology, the business community is developed and diversified.

Background

The city of Linköping is growing and attracting more and more high-tech companies and their employees. The university is also attracting a large number of young technology students. The expectations of our citizens are changing and the demand for seamless and effective digital services are growing. We want to keep attracting companies, employees and students and we want them to stay. For this to happen we need to build a life-friendly city and make it an easy and attractive city to live and work in.

Challenge

In this rapid wave of technological change, businesses and companies have made great strides in offering access to digital solutions. We need to become better at using the opportunities of digitalization and technological development to create a higher level of service for our residents and society. How can we make specific life events, such as having a baby, getting married, or starting a business, as easy as possible for the citizens to know what to do and how to get the support they need? How can the municipality of Linköping implement digital services to their citizens?